Senior Client Services Energy Specialist

Senior Client Services Energy Specialist

As our business continues to thrive and expand, we are searching for an exceptional individual to become part of the Sigma Family as Senior Client Services Energy Specialist. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

  Save money through ‘Perks at Work’ with discounts on over 30,000 brands.

  A unique benefits platform hosting all our core and voluntary employee benefits.

  25 days annual leave plus bank holidays.

  Additional gift days of annual leave after milestone anniversaries.

   Career progression opportunities

  Quarterly awards with fantastic rewards.

  Mental Health First Aiders on hand to support you.

Two unique Employee Assistance Programmes.

 Refer a friend scheme with £250 bonus per referral.

Pure Gym membership discount.

Plus, many more benefits!

What Your Day-to-Day will Look Like:

Operations Delivery

• Supporting the delivery of services for multiple clients within the Energy Services sector, helping to ensure high standards of quality, efficiency, and customer service by bringing energy sector knowledge to compliment the operational knowledge within the team.
• Contributing to the achievement of contractual SLAs, KPIs, and control standards across client accounts by ensuring the UK energy sector is fully understood and is at the forefront of all operational decisions made 

Service Governance & Performance

• Supporting governance activities including input to service reviews, performance reporting, continuous improvement initiatives, and issue management processes.
• Helping ensure services are delivered in line with contractual requirements, operational procedures, and regulatory expectations.

Client Relationship & Stakeholder Management

• Developing and maintaining positive working relationships with clients and internal stakeholders, promoting collaboration and effective communication.
• Contributing to discussions focused on service improvements, operational efficiency, and customer experience by sharing best practises across client campaigns. 
• Sharing industry best practice from across Energy clients, identifying different ways to driver continual improvements across Energy services specific to each client 

Risk, Controls & Regulatory Compliance

• Supporting compliance with relevant regulations, internal policies, and client-specific requirements.
• Helping maintain effective operational controls and contribute to audit readiness activities and risk monitoring.
• Assisting with implementing actions resulting from audits, reviews, and operational assessments.

Digital, Data & Process Improvement

• Supporting the adoption and effective use of technology, workflow tools, automation solutions, and reporting systems within Energy Services operations.
• Identifying opportunities for process improvement and standardisation to enhance service delivery and efficiency.
• Using operational data and reporting to support decision-making and performance improvement activities.

Continuous Improvement

• Contributing to operational improvement projects, including process enhancements, service transitions, and change initiatives.
• Supporting the application of continuous improvement methodologies to increase efficiency and quality.
• Helping deliver measurable improvements in operational performance, customer experience, and service outcomes.

Team Collaboration & Development

• Working collaboratively with colleagues across multiple teams and locations, promoting a positive and supportive working environment enabling the operations teams to thrive and flourish.
• Sharing knowledge, supporting team development, and contributing to the achievement of team objectives.
• Demonstrating our organisational values and supporting initiatives that promote colleague engagement and wellbeing. 

You will have: 

• Subject Matter Expert experience in the UK Energy Industry across multiple disciplines including; billing, metering, settlement and/or debt
• Subject Matter Expert experience in one or more of the leading energy CRM/Billing systems (Kraken, Gentrack, SAP, Kalusa) utilised by UK energy suppliers
• Direct and hands-on experience working within a UK energy supplier in a senior operational leadership role
• Demonstrable strong performance KPIs
• Demonstratable experience of displaying a strong client, trust based relationship and confidently engaging with timely updates, issues and escalations to drive swift, effective resolutions.